• Proven ability to analyze virtually any coding language.
• Creative and innovative ideas in design and development of coding projects.
• Strong ability to communicate complex concepts to a non-technical audience both verbally and in documentation.
• Reputation for successfully researching, analyzing and identifying solutions for under-performing critical systems.
• Unusual ability to comprehend both big picture and smallest details of project or product.
• Quick to gain proficiency with new systems.

Technical Proficiencies

• Experienced in Java, Perl, Cold Fusion, PHP, XML/XSL, HTML, Unix Shell, DOS batch and SQL and PL/SQL.
• Familiar with Active Server Pages and Java Server Pages.
• Proven ability to analyze C++ and Visual Basic source code
• Proficient with Oracle 7.3 through 8i, SQL Server 7 and 2000, and MySql.
• Proficient with MS-DOS, UNIX, Windows 9x, Windows NT 4.0 and 2000 Server and Workstation operating systems, hardware and software.
• Proficient with various documentation and HTML softwares, including Dreamweaver, HomeSite, Word, Excel and Adobe Acrobat.

Employment History

Vision: A Resource for Writers (2004-Present)
Feature Editor
Manage the features columns for an award-winning e-zine (www.lazette.net/Vision/).

• Advertise the need for review material to writers.
• Research and write the "Mar's Markets" column profiling various markets open to new writers.
• Collate the publication announcements within the Forward Motion community.
• Edit the reviews.

Forward Motion Community (2003-Present)
Moderator and Tech Team member
Help keep both the Forward Motion (www.fmwriters.com) members and software free of conflicts and breakdown.

• Research and patch any problems with the PHP forum software and MySql database.
• Design and code new features for the community.
• Design and code automation alternatives for site maintenance.
• Moderate the forums and chat to prevent heated or inappropriate behavior.

Freelance Programmer (2003-Present)
Performed programming tasks both on contract and for later sale.

• Written various applications using Perl, Java, PHP and SQL.
• Integrated web products for customers.
• Web programs currently in use on numerous websites.

Writer/Editor (01/86-Present)
Both freelance and personal writing/editing tasks completed on schedule. Success in publishing fiction and non-fiction works.

• Edited technical, non-fiction and fiction manuscripts.
• Written, marketed and published numerous articles.
• Written and marketed numerous novels.
• Written and marketed numerous short stories, some of which have been published.

Quiver, Inc. (Acquired by Inktomi 08/02) Foster City, CA (2000-2002)
Professional Services Consultant/Manager of Customer Support
Designed, implemented and managed customer support process for Quiver.  Customized, implemented and integrated Quiver products for both internal and external customers at Quiver and Inktomi.

• Chosen by Inktomi to be a part of transition team due to exceptional understanding of product code.
• Designed, coded and maintained dynamic websites that allowed for self-support and increased turnaround on support requests.
• Performed customization to spec in XSL/XML and Java for both Sales and customers, to improve the presentation of Quiver products.
• Created the code to integrate categorization into Inktomi's Enterprise Search Solution.
• Created several reporting applications (using Perl, Java and SQL) that provided internal and external customers with tracking information in easy-to-use formats.
• Coordinated product implementations both remotely and at customer locations to ensure a successful implementation experience for customers.
• Designed Quiver support offerings and procedures including documentation, knowledge base, training and reporting to optimize resource use.
• Revised the software release process to minimize the need for urgent patches.
• Documented Quiver products, which enabled critical knowledge transfer to Inktomi employees.

The Gale Group Foster City, Ca (1990-2000)
Manager of Production Support/Computer Operations (1999-2000)
Continued analyst responsibilities below and expanded role to include:

• Successfully coordinated interactions between internal customers and development, which resulted in innovative discussion and problem resolution.
• Coordinated the elimination of several legacy products, which significantly minimized data loss.
• Promoted 4 times in 2 years as a result of excellent work (Analyst II, Supervisor, Manager, then Manager of two teams).

Analyst II (1998-1999)
Supporting production needs for Java, Perl and DOS-based applications that used FileNet, Oracle and binary databases to process indexing, abstracting and full text.

• Developed reporting tools, which improved discovery of system failure points.
• Identified potential failure points in legacy systems and developed work-arounds, which reduced or eliminated data loss.
• Created, tested and implemented global fixes for data problems, restoring records otherwise lost.
• Developed internal software release process including software rollback procedures, which minimized downtime and the impact of critical bugs found shortly after release.
• Documented the architecture of product systems, which allowed Production Support to determine the consequences of system changes before they were implemented.

Database Editor III/Editor Abstractor/Editor/Indexer (1990-1998)
Worked in editorial performing editing, indexing, abstracting and training functions for the Gale products, promoted from first level to the highest available position. Also served as backup for the telecommuting program between 1992 and 1996.

Education

B.A., Anthropology/Literature/Creative Writing, University of California at Santa Cruz, Santa Cruz, CA
A.A., Liberal Arts, Simon's Rock of Bard College, Great Barrington, MA

Self-Taught: Perl, Cold Fusion, XSL/XML, JSP and ASP.

Professional Development

UC Berkeley Certificate, Networking, Microsoft Windows NT and 95/98

Taken certified Crystal Info reporting tool and database administration courses.

Trained in Oracle SQL and PL/SQL as well as basic database design at UC Berkeley Extension.

Taking courses at UC Berkeley Extension for a Systems Analysis certificate including Java.

Trained in several Microsoft Office products: Access, Word and Excel.

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